Our client is a global leader in business and technology services and their Budapest centre provides near-shore IT Development, IT Infrastructure Services and BPO support for several of their global customers that include the world leaders in Pharma, Banking, Consumer Goods, Insurance and Telecom.
Currently they are looking for talented people for the roles of:

 

Service Desk Agent - French speaking

 

We are looking for First Level Service Desk Support Representatives for the French speaking employees of our new client in the banking sector. Our team is made up of 12 team members. When you join our team, you will get one-month training and afterwards act as first point of contact for the employees of our client company.

 

Responsibilities:

● Handle end user calls and web queries
● Act as the first point of contact for the customer
● Precise administration
● Act as primary contact between customer and resolving group
● Keep the user informed, own and follow up ongoing cases

 

Requirements:

● Advanced or Native in French and upper-intermediate English language skills
● At least 6 months experience in IT Help Desk position
● A university graduate - Fresh graduates are welcome
● Desire to learn - training will provide the necessary technical knowledge
● Excellent communication skills – both written and spoken
● Flexible, open-minded personality and a "can do" attitude

 

What we offer:

● Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
● Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)
● Chance to be part of a rapidly expanding organization – we opened our 3rd office here in Budapest at the end of 2017
● Multilingual environment, native colleagues
● Easy to access location and modern office building (easy to reach from city centre, 10-15-minute commute)
● Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
● Reimbursable language courses
● Team events and Company events
● High value awards and recognitions, annual bonus for top performers, and annual salary review

 

Place of work: Budapest / Hungary

 

 

 

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