Our client is one of the largest mobile service providers globally with its base in the UK, operating in 26 countries and in partnership with networks in over 55 more. Across the world, they have almost 444 million customers. The Hungarian subsidiary is a market leading and innovative company with an inspiring international environment. They are famed for their spirit of innovation, already among the world's top ten brands. Join them for great career opportunities and excellent working conditions with fair salary payments in Budapest.

Currently we are looking for candidates for the following role:

 

Technical Support Specialist - 24/7


The team is responsible for driving the efficiency of the incident management and service request fulfilment process, achieving client satisfaction through the delivery of a quality and timely service; furthermore, the team makes recommendations for improvement of these processes. Facilitating communication and coordination, the team is able to manage internal and customer escalations regarding incidents across the Service Desk.

 

What you will do:

● Answer support calls, log tickets in the relevant support systems and assigns priority, owner, timescales. Notify the incident owner
● Catch and dispatch the issues reported by end users
● Provide First Line Resolution Fix support to the end customers
● Liaise with internal and external solution groups, ensuring that contractual SLA's are met
● Follow up the solution of the incident, provide alarm management
● Provide first line resolution fix
● Create and maintain the contact list

 

This position is for you if you have:

● Fluent English knowledge is a must
● Intermediate level of German knowledge is a plus
● Interest in cutting edge technologies and Internet of Things area is a huge advantage
● Experience in support/ helpdesk/ customer service and experience of customer/ vendor relationship management is a strong advantage
● MPLS Networking knowledge is a must and CCNA is a plus
● Exposure to telecommunication technologies (Data voice and SMS)
● Excellent communication skills are inevitable
● Major incident handling and mass communication  is a must
● Familiarity with logging systems (e.g. Service Now, ITSM, )
● Strong customer focus and Problem solving skills

 

What we offer:

● We provide corporate assets as laptop and mobile phone
● Unravel your continuous process improvement mind-set – new ideas are always listened to
● Internal coaching/mentoring culture
● Support of career aspirations and personal development
● Possibility to work from home


Place of work: Budapest / Hungary

 

 

 

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