Our client is a global leader in business and technology services and our Budapest centre provides near-shore IT Development, IT Infrastructure Services and BPO support for several of our global customers that include the world leaders in Pharma, Banking, Consumer Goods, Insurance and Telecom.
Currently they are looking for talented people for the role of:


Service Desk Representative - German speaking



● Handle end user calls and web queries
● You will act as the first point of contact for the client
● Make sure you keep the client up-to-date and follow up ongoing cases
● You will take calls and handle incoming emails
● Show customers that you care and help find a solution to their IT related questions (don’t worry, we will train you)
● Keep track of everything by precise administration
● Work together with the resolving group in case of complex cases



● Advanced or Native in German and you have upper-intermediate English language skills
● Experienced in customer service – experience gained on an IT Help Desk is an advantage but not a must
● A university graduate - Fresh graduates are welcome
● Desire to learn - no IT background required, training will provide the necessary technical knowledge
● Open to work in shifts
● Excellent communication skills – both written and spoken
● Flexible, open-minded personality and a "can do" attitude


What we offer:

● Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
● Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
● Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
● Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
● Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
● Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
● Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
● Reimbursable language courses
● Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
● High value awards and recognitions, annual bonus for top performers, and annual salary review

Place of work: Budapest / Hungary




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