Our client is a global leader in business and technology services and our Budapest centre provides near-shore IT Development, IT Infrastructure Services and BPO support for several of our global customers that include the world leaders in Pharma, Banking, Consumer Goods, Insurance and Telecom.
Currently they are looking for talented people for the roles of:

 

Application Support Specialist

 


FOR OUR OFFICE IN BUDAPEST, HUNGARY we are looking for Application Support Specialists to provide L1.5 / L2 Application, Business Process and Database support to the employees of our customer.

 

Responsibilities:

● Life-science Application and Business Support
● Taking end user calls when required
● Ticket creation/Categorization / Prioritization
● Ticket escalation to respective Support Group
● Incident resolution and recovery; Ticket Closure
● Ticket and mailbox monitoring, application monitoring
● Study administration and testing
● Database clean-up activities
● Data Dictionary maintenance

 

We are looking for you, if you:

● good logical thinking and problem solving skill
● have excellent written and verbal communication skills in English (+ any other European language is preferable)
● have BA / MA degree
● have 1-3 years of relevant work experience in L1 Technical Support is an advantage
● are advanced user of Excel
● are reliable, open personality who works well within a team
● are ready to learn new applications and solutions and has quick learning ability
● like to conduct data analysis - generally like to work with data
● have think in processes
● have monotony endurance
● structured, precise, agile
● good task and time management skills
● like documentation tasks
● are open to work in shifts

 

What we offer:

● Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
● Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
● Chance to be part of a rapidly expanding organization
● Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
● Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
● Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
● Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
● Reimbursable language courses
● Team events and Company events (cool and youthful parties with team-games, etc.)
● High value awards and recognitions, annual bonus for top performers, and annual salary revie


Place of work: Budapest / Hungary

 

 

 

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