Our client is a global leader in business and technology services and our Budapest centre provides near-shore IT Development, IT Infrastructure Services and BPO support for several of our global customers that include the world leaders in Pharma, Banking, Consumer Goods, Insurance and Telecom.
Currently they are looking for talented people for the role of:

 

Bulgarian and German or Spanish Speaking
Service Desk Representative

Job details:

  • Job location: Budapest, Hungary
  • Role type: permanent
  • Full time employment, 40 hours/week
  • Remote work option available!

Responsibilities:

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

Requirements:

  • Intermediate in Bulgarian language + German OR Spanish advanced level and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem-solving skills
  • Open for working in shifts

What we offer:

  • Competitive salary package
  • Annual bonus system
  • Cafeteria package
  • Language course reimbursement
  • Free medical services
  • All You can Move Sportpass
  • Home office

Place of work: Budapest / Hungary

 

 

 

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